Return and Refund
Return and Refund Policy
Effective Date: 02/14/25
Scope and Intent
This Return and Refund Policy applies to all purchases made through the Luxe Yard Supply website located at https://luxeyardsupply.com/ (the "Site"). By purchasing products from our Site, you agree to the terms outlined in this policy.
Contact Information
For questions about returns, refunds, or exchanges, please contact our Customer Service team:
Email: support@luxeyardsupply.com
Phone: (302) 600-3017
Address: 501 Silverside Road
Wilmington, DE-19809
USA
Business Hours: (Monday–Thursday, 2:00 PM - 9:00 PM, CST) (Friday-Sunday, 9:00 AM - 5:00 PM)
Return Eligibility
Customers in the United States have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason, subject to the conditions outlined below.
Conditions for Return
Unused and Undamaged: The item must be unused, undamaged, and in the same condition as when received.
Original Packaging:
The item must be in its original packaging, including all labels, tags, and accessories.
Proof of Purchase:
A receipt or order confirmation is required for return eligibility.
Return Process
Initiating a Return
To initiate a return, please:
Contact our Customer Service team at support@luxeyardsupply.com or call (302) 600-3017 within 10 days of receiving your order.
Provide your order number and a brief reason for the return.
Return Authorization
Once we review your return request, we will provide detailed instructions, including a Return Merchandise Authorization (RMA) number and, if applicable, a prepaid shipping label.
Preparing Your Return
Pack the Item Securely:
Ensure the product is packed securely in its original packaging.
Include Accessories and Documentation: Include any accessories, manuals, or free gifts that came with the product, along with the return authorization form and any necessary supporting documents.
Return Shipping Label: Print and attach the prepaid shipping label provided by us.
Shipping the Return
Shipping Method:
Use a trackable courier service, such as [Preferred Shipping Method], to return the product.
Return Window:
Ship the item within 5 days of receiving return instructions.
Return Shipping Costs
Customer Responsibility:
The customer is responsible for return shipping costs, except in cases of defective, damaged, or incorrect items.
Specific Return and Refund Conditions
Returns Due to Change of Mind
Eligibility:
Items must be unused, undamaged, and in their original packaging.
Return Request:
Requests must be made within 7 days of receiving the item.
Refund:
Refunds will be issued to the original payment method, less any applicable restocking fees.
nbsp;Defective or Damaged Goods
Notification:
Contact us within 48 hours of receiving the damaged or defective item.
Documentation:
Provide photos or videos to document the defect or damage.
Resolution:
We will offer a replacement or a full refund, including return shipping costs.
Incorrect Product Received
Notification:
Contact us immediately if you receive an incorrect product.
Resolution:
We will arrange for the incorrect item to be returned (at our expense) and will ensure the correct product is sent to you.
Product Not Arrived
Notification:
Contact us if your product does not arrive within the expected delivery window.
Resolution:
We will initiate an investigation with the carrier. If the item is confirmed as lost, we will either issue a full refund or send a replacement.
Order Cancellation
Before Shipment:
Orders can be canceled for a full refund as long as they have not been shipped.
After Shipment:
If the order has already been shipped, follow the return process after receiving the item.
Exceptions to the Return Policy
The following items are non-returnable and non-refundable:
Custom or Personalized Products:
Items made to your specifications or clearly personalized.
Perishable Goods:
Such as food, plants, or items with an expiration date.
Intimate or Sanitary Goods:
Including underwear, swimwear, and personal care items, unless unopened and unused.
Gift Cards and Downloadable Products:
These items are non-returnable.
Refunds
Refund Conditions
Refunds will be processed once we receive and inspect the returned item. The item must meet the eligibility criteria as outlined in Section 3.
Refund Processing
Method:
Refunds will be issued to the original payment method.
Time Frame:
Refunds may take up to14 days to appear on your account, depending on your bank or credit card issuer.
Partial Refunds
Partial refunds may be granted in the following situations:
Condition Issues:
If the item is returned damaged, used, or missing parts for reasons not due to our error.
Late Returns:
If the item is returned more than 21 days after delivery.
Exchanges
Eligibility:
We offer exchanges for defective, damaged, or incorrect items.
Process:
To request an exchange, contact us at support@luxeyardsupply.com
Shipping Costs:
For defective or incorrect items, we will cover the shipping costs. For exchanges due to a change of mind, customers are responsible for return shipping costs.
Timelines
Return Window:
Returns must be requested and shipped within 7 days of receiving the product.
Return Processing:
After we receive and inspect the returned item, we will process the refund within 10 days.
Refund Period:
Refunds may take up to 14 days to appear on your account after approval.
Legal Rights
This Return and Refund Policy does not affect any statutory rights you may have under U.S. consumer protection laws.
Questions and Support
For more information, please:
Visit our [FAQ Page](Insert Link)
Contact our Customer Service team:
Email: support@luxeyardsupply.com
Phone: (302) 600-3017
By making a purchase on our Website, you agree to this Return and Refund Policy.
Luxe Yard Supply
support@luxeyardsupply.com
(306) 600-3017
501 Silverside Road
Wilmington, DE-19809
USA